The rollout includes enhancements to Altezza CRM to enable users to automate the whole client lifecycle.
Altezza Creative Solutions, a full-stack software development company, has announced the integration of artificial intelligence (AI) into its innovative, user-friendly CRM solutions.
The new launch aims to extend the ability to offer personalized customer experiences consistent across your brand, whether delivered through a virtual agent, a human agent, or a combination of both. It simplifies the processes and eliminates many pain points, from managing data fragmentation to replacing rigid customer experience with more personalized and flexible support. With this addition, Altezza CRM now lets you:
- Orchestrate the customer journey by creating better experiences that can be embedded in their preferred channels compatible with iOS and Android;
- Leverage CRM as a single source of information in the customer experience to unify content, boost personalization, and automate processing using CRM data unification;
- Manage numerous channels without switching back and forth between voice, SMS, and chat assistance;
- Better consumer demands prediction and AI-driven routing of calls based on existing CRM data and real-time interactions.
According to Gartner Inc., by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. Worldwide end-user spending on conversational AI solutions is forecast to reach $1.99 billion in 2022.
The updates will include:
Altezza CRM — Automated Customer Relationship Management
Built-in AI automates the processes by identifying and analyzing buying signals on the web and in applications. Now companies can have more personalized conversations with their customers and enable sales reps to focus on the most promising leads based on engagement data analysis & advanced lead scoring tools.
AltezzaChat — AI-powered Omnichannel Conversations
AI-powered auto responses solve customers’ issues and suggest tailored, intelligent information to agents while they respond to customers. These recommendations consider the user’s last message and the full context of the conversation.
Powered by AI algorithms, Altezza CRM can help companies efficiently identify and resolve customer issues/problems through natural conversation. These assistants free up customer support rep time for more critical and complex tasks.
About Altezza CRM
Altezza Customer Relationship Management (CRM) software features Omnichannel capabilities to streamline management and automation within one package.
Altezza CRM helps businesses improve the sales cycle, track client communication, connect projects and marketing activities, and much more with an advanced and easy-to-use CRM.