A relationship-management platform purpose-built for wealth managers, brokers and compliance-heavy sales teams. Every contact carries its own KYC trail, every call and email is archived to regulatory standards, and every workflow respects the approval cycles a regulated business actually runs — not the generic deal-stage flow most CRMs assume.
Most CRMs assume sales is a clean pipeline of independent deals. Financial services don’t work that way: a single relationship can hold a household, a trust, three custody accounts and a margin facility, and every interaction touching it has to be defensible if the regulator asks. Altezza CRM is built from that reality outward — KYC and suitability live on the contact, communications are captured by the platform rather than bolted on after, and the workflow engine speaks “supervisory review” before it speaks “won-lost”.
Built-in calling, texting and email run inside the CRM, so every conversation is logged, indexed and retained to FINRA 17a-4, MiFID II and FCA standards out of the box. A new contact-management layer makes the whole book searchable across entities, jurisdictions and risk flags — one search rather than four browser tabs. Dashboards and reports are configurable per role, so an advisor sees their AUM and activity, compliance sees the open review queue, and management sees the firm.
Out of the box, the data model fits the way regulated firms already think — households, beneficiaries, multiple accounts per contact, suitability profile per account, and a configurable matrix of jurisdictions and product types. Each field, each view and each report can be customised by your administrators without touching code, but you don’t start from an empty schema and a blank page on Monday morning.
Native connectors plug into the rest of the financial stack — the Altezza Brokerage Platform, major custodian feeds, market-data providers and payment rails — so trades, balances and money movements flow into the relationship view automatically. No more reconciling a CRM screenshot against the trading system at 6pm on a Friday.
The capabilities that turn a CRM from a contact list into the operating system of a regulated relationship business.
Documents, identity, sanctions screening, risk tolerance, periodic review schedule — all on the contact, all auditable, all searchable from the same place.
Households, beneficiaries, trusts and multiple accounts under one relationship. The advisor sees the family; compliance sees the entity; reporting rolls up either way.
Suitability checks, supervisory approval, four-eyes review, document retention — configured to your jurisdiction’s rules, not retrofitted on top of generic deal stages.
Run conversations from inside the CRM. Every call, SMS and email is captured and retained to FINRA 17a-4, MiFID II and FCA standards — searchable, exportable, attributable.
Every advisor sees their book — AUM, activity, risk flags, review queue. Configurable dashboards and granular reports for sales, ops and compliance, all from the same data plane.
Plug-in connectors for the Altezza Brokerage Platform, major custodians, market-data providers and payment rails. Trades, balances and money movements land on the contact in real time.
Most regulated relationship businesses run on a stack of three or four point-tools — a generic CRM that doesn’t know the products, a separate communication archiver, an Excel-based suitability matrix and a reporting layer assembled by hand each quarter. Altezza CRM replaces that stack with one platform that already knows what a household, a custodian and a supervisory queue are.
Pricing is per advisor, per month, with the platform fee covering communication retention, audit trail and core integrations. Roll-out for a 50-seat firm typically runs four to eight weeks, with named contacts on both sides and a parallel-run phase against the system you’re leaving. The aim is steady-state in a quarter, not a multi-year programme.
The team will set up a sandbox tenant with your jurisdiction settings, a sample of your contacts and a named contact from the product side. No commitment, no “discovery call” first.
